Warranty & Care

Here at Bay Gallery Furniture our warranty and specialised care instructions on our range of furniture give you added assurance on your purchase.

Please carefully read through all warranty and care conditions relating to the product/s you have purchase or are thinking about purchasing.

You are responsible for reading and understanding the warranty and care conditions relating to your product.

1. Warranty

1.1. Warranties against defects

Outdoor – timber components, wicker components and frames only [2 year limited warranty]

Indoor – all components apart from the timber, wicker and frame (including fabric, recycled timbers, lacquered and other timber finishes, chrome and metal, glass and marble, travertine and stone) [1 year limited warranty]

(a) Bay Gallery Furniture offers a limited warranty in respect of certain Products (Warranty Against Defects) in addition to any warranties under the Australian Consumer Law. The Warranty Against Defects commences on the date of purchase. The Warranty Against Defects applies to the following furniture:

1.2. Manufacturer’s Warranty

(a) Certain Products fall under additional Manufacturer’s Warranties (Manufacturer’s Warranty) offered by the manufacturer of the Product.

(b) If the Warranty Against Defects time period has passed, and the Product is defective, please contact Bay Gallery Furniture at info@baygallery.com.au with an outline of the defect, photographic proof and a proof of purchase and Bay Gallery Furniture will investigate whether any further Manufacturer’s Warranty applies.

1.3. Warranty Exclusions

(a) All warranties do not apply to any appearance of the supplied Products nor to the additional excluded items set forth below:

i. normal wear and tear, including but not limited to:

      • fabrics creasing, fading and pilling over time;
      • leather fading and creasing; scars, marks and differing pore density and colour are natural characteristics of leather;
      • fabric and leather product are upholstered by hand and therefore, the size and weight of such products may have minor variations of up to 5% from display products or from any product specifications you have been quoted;
      • foam and fillings become misshapen;
      • depending on the covering and degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense.

ii. not following the instructions for care outlined by Bay Gallery Furniture;

iii. spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;

iv. improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, extreme heat (including fire), extreme cold or bright light such as lamps;

v. not using or maintaining the Product in accordance with the guidelines given by the manufacturer;

vi. abuse, dropping, crushing, bumping into hard surfaces or use after a partial failure;

vii. the Product being altered, incorrectly adjusted, using improper accessories, or operating the Product with the wrong electrical supply;

viii. the exterior has been damaged or defaced, altered or modified in design or construction, or tampering.

(b) The Warranty Against Defects excludes where the manufacturer-applied serial number has been changed or removed from the Product.

1.4. Claiming a Warranty Against Defects

(a) To make a claim under the Warranty Against Defects outlined in clause 1.1., please contact info@baygallery.com.au outlining the defect in detail, photographic proof and proof of purchase.

(b) Bay Gallery Furniture will investigate the defect and if it determines that it is a defect under the Warranty Against Defects, it will offer you a solution depending on the extent of the defect. Solutions include but are not limited to a full refund, partial refund, store credit or a replacement of the Product.

(c) You are responsible for all shipping costs in relation to a warranty claim, including shipping the Product claimed as defective back to Bay Gallery Furniture.

1.5. Warranties under Australian Consumer Law

(a) Bay Gallery Furniture Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (Consumer Law Warranty). A major failure with a Product under Australian Consumer Law includes but is not limited to, where the Product is significantly different from the description shown to you, or the goods are unsafe or unfit for their normal purpose.

(b) If you have received a Product that you believe is faulty or defective, please contact info@baygallery.com.au with photographic proof and proof of purchase.

(c) You are responsible for all shipping costs in relation to a warranty claim, including shipping the Product claimed as faulty or defective back to Bay Gallery Furniture.

2. Care

Bay Gallery Furniture recommends that you maintain your purchased furniture by following the care instructions set out below, and any manufacturers instructions accompanying your purchase. This will assist the longevity and your enjoyment of your purchase.

2.1. Sunlight

Prolonged exposure of furniture to direct sunlight will cause harm. Under direct sunlight, leather and fabrics tend to fade and experience excessive drying. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp. Bay Gallery Furniture recommends that you keep all products out of direct sunlight to ensure their longevity.

2.2. Fabric Upholstered Furniture

In order to maintain your fabric upholstered furniture, we recommend the following:

    • Do not pull loose threads as this will cause further damage.
    • Vacuum your product every week using the appropriate attachment to remove dust.
    • Professional steam cleaning on an annual basis for a deep clean.
    • Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads.
    • Do not allow cats and dogs to walk on fabric upholstered furniture.
    • Follow the unique care and cleaning instructions labelled on your fabric furniture.

2.3. Lacquered and Timber Furniture

Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. Always use coasters when placing glasses, bottles or cups on the surface. Regularly clean surface by wiping with a non-abrasive, damp cloth.

2.4. Teak

Bay Gallery Furniture recommends oiling or sealing teak in order to maintain its colour, unless you prefer the raw colouring. Oiling or sealing with teak specific product does not damage the timber, and will not affect its longevity. We recommend sanding and using a Teak oil or sealer on all Teak every 6 to 12 months or following the manufacturers guidelines of the Teak sealer If you prefer the raw colouring.

Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove. Tablecloths, table runners and coasters help protect timber and timber veneer surfaces from scratching and staining. Dust once a week using a soft cloth.

2.5. Recycled Timber and Pine

Nail holes, timber knots, colour variations and timber block patches are common characteristics of recycled timber furniture and not considered defects.

Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove. Tablecloths, table runners and coasters help protect timber surfaces from scratching and staining.

Dust once a week using a soft cloth. Do not use cleaners that contain ammonia, spirits or silicone. Test all cleaning products in an inconspicuous area first.

2.6. Marble, Travertine & Stone Finishes

Marble, travertine and stone are natural materials. Each piece is unique in markings and patterns and colour variation. It is not unusual to have some 'spider veins' running through the stone tiles, these have been filled with resin; these 'spider veins' are not cracks and are quite normal. The top may not be perfectly flat and tile lines may not be perfectly straight, however every effort is made for the tiles to be laid with precision. Care is also taken to colour match the natural stone tiles, however, some colour variations between tiles does occur; these variations only enhance the unique qualities of your particular table.

Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth. Never leave items on the table top for long periods of time such as glasses or vases, as this can also stain or discolour the table top.

For general cleaning use warm soapy water, with a soft cotton cloth. Wipe over in a sweeping motion, always rinse well with fresh water. NEVER use caustic based cleaners – use of these products voids any warranty. Some stone bench top cleaners may damage the sealer coat used on the stone surface, therefore it may be necessary to reapply a sealant, and we recommend only warm soapy water as above. ALWAYS test any cleaner on an inconspicuous location like the edge prior to using.

RESEALING The table top will require re-sealing every 6-12 months to ensure the surface remains resistant to staining (more often if left in extreme conditions). The table has been pre-sealed during the manufacturing process. For the best possible protection, we advise your table is resealed prior to use. A 'Slate Sealer' available from your local hardware store or tile shop is the most suitable sealer for this application. Apply the sealer according to the directions on the product. Two coats may be required as the sealer will be readily absorbed into the stone.

2.7. Chrome and Metal Finishes

Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Do not use harsh abrasives to clean any metal surfaces. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.

Stainless steel can eventually rust, and should be kept as dry as possible, if surface rust appears it should be polished off using a stainless steel cleaner.

Avoid contact with sharp or hard objects as this will cause scratching.

2.8. Glass

Use a regular glass cleaner with an appropriate soft cloth for glass to dust regularly. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct contact with glass. Avoid contact with sharp or hard objects as this will cause scratching and avoid using the glass as a chopping surface. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break. Do not sit or stand on any glass.

Glass table tops are not to be exposed to direct sunlight or temperatures exceeding 35 degrees Celsius, please note this will void warranty for any glass product and or any product associated with the glass (such as table top).

2.9. PE Wicker

Avoid direct sunlight to avoid excessive fading and general damage, keep covered when not in use. Avoid extreme weather conditions, such as strong winds, hail, storms. Do not expose to temperatures outside of 0-35 degrees.

Clean regularly with fresh soapy water and dry using a damp soft clean cloth monthly or as often as necessary.

PE Wicker under glass should not at any time be exposed to UV light through the glass. PE Wicker under glass is not covered under any warranty for damage from UV exposure through glass. Small amounts of wicker can pull away from the frame; this is not covered under the warranty. Simply apply clear outdoor silicone to the frame, then wrap the wicker back onto the frame and hold in place with masking tape. Remove the masking tape when dry.

2.10. Aluminium Frames

Dust regularly to avoid dirt build-up.

Do not use harsh abrasives to clean any metal surfaces. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.

If accidently bent out of shape, do not try to bend it back as it may damage the frame. Do not stand on any part of the frame, they are designed for sitting on only.

2.11. Egg Chairs

Egg Chairs are for undercover use only.

Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Do not use harsh abrasives to clean any metal surfaces. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.

2.12. Cushions

Cushions should be covered or removed when not in use to protect the colour and keep them looking brand new.

Our cushions are made for outdoor use, however to ensure best results and longevity of fabric we recommend setting to be placed in covered area that protects from rain and or for water tight weather cover to be placed over setting when setting is not in use.

Please note mould may grow if cushions are stored wet and or are subjected to continual long term wet weather conditions. To dry cushions simply allow them to gently drip dry out of the weather. All cushion covers are removable for washing, however must be replaced wet(do not use dryer), to avoid shrinkage. For cushions that will be subjected to full weather conditions we recommend applying a fabric guard/protection treatment to all exposed cushions, as per above we do caution exposed cushions may be subjected to mould and or a reduced lifespan.

Please refer to care instructions provided on inside of fabric for washing instructions.